Why my shoppable video widget is not working

If you're experiencing issues with your shoppable video feed after embedding it onto your website, here's how to troubleshoot:


1 Navigate to your video feed and click the "Share" button in the upper right corner of your screen.


widget 1.png


2 Go to the "Widget" tab and toggle the "Live" button on.


widget 2.png


Verify your shoppable video on your website, and it should be functioning properly!



f you need any other help, reach out to us at hiro@shareloapp.com and we’ll be happy to assist in any way we can.

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